“The house was well equipped and in a great location for us and the family.”
In general we had everything that we needed for a nice stay.
Sadly, the house is starting to look tired in places and was also not very clean when we arrived. I know its summer and bookings are prob back to back, but there shouldn't be cobwebs all over the place, dead spiders and flies on the windowsills, dust on the floor and skirting boards and what looked like mould all around some of the window frames. Also, there was piles of dirt behind the sofa and the tap in the bathroom was hard to ...
In general we had everything that we needed for a nice stay.
Sadly, the house is starting to look tired in places and was also not very clean when we arrived. I know its summer and bookings are prob back to back, but there shouldn't be cobwebs all over the place, dead spiders and flies on the windowsills, dust on the floor and skirting boards and what looked like mould all around some of the window frames. Also, there was piles of dirt behind the sofa and the tap in the bathroom was hard to switch off to stop it dripping. They need to spend more time giving it a thorough deep clean every few weeks in addition to the weekly clean. Some of the furniture is worn like on the bedside tables where there are cracks in the surface with paint chips. Also, some of the smaller bedroom windows don't open and close well.
We enjoyed southwold, but wouldn't book this property again when we revisit.
Thank you very much for your feedback. I am sorry that the house was not as clean as it should have been. Yes, we have had bookings back to back for several months but we do agree it should always be looking and feeling its best. I think perhaps what you thought was mould was where the new black window seals were in place--they were all redone last year. But we will definitely check on them as it is important that they are correct. Thanks again for being in touch.
Property Owner