“We had a lovely couple of nights in Kestrel Wednesday and Thursday however a family arrived in the flat above on Friday which made Friday night and Saturday morning which honestly ruined the experience a little bit.”
The family were not being particularly noisy but we could hear every word and footstep clearly. We had to put headphones on to fall asleep and were woken up early by them as well. It really is disappointing when you’re paying so much to stay somewhere. Just a couple of other things are that the welcome/property folder was very tired and again not in the condition I would expect for the money. The wheelie bins were not located where advised and I wasn’t able to locate them. Finally the outside light was not working.
Thank you for your feedback. We have contacted the council about the missing wheelie bin which should be replaced shortly. We have replaced the light bulb in the outside light. With regards to the noise upstairs, this is a Victorian town house and while we do everything we can (insulation between the floors and thick rugs upstairs) the nature of a Victorian house does mean there is some sound transfer. We hope the character of the building outweighs this and it is advertised as an apartment.
Property Owner
