“Dull drab and dreary sitting area.”
Uncomfortable sofa. Dirty shower, mould and filth in corners. Shoddy exterior paint work. When using hoover to clean the thing just stinks the property out. Filthy waste bin. Ridiculous small wash basins. Stupid overhead light bulbs, dangerous. Upstairs pretty well OK. Otherwise just dull,dull,dull. no where outside to sit. Although opposed to other peoples thoughts the neighbor was most pleasant. We saw no pride in the property and thus no respect for clients.
Position of property fine for town etc. All very sad really, would be reluctant to use Sykes again.
Thank you for your feedback, and we are sorry to see that you did not enjoy your time at Secret Cottage. It would have been great if you had flagged this during your stay, rather than after departure, so we could have done what we can to ensure your stay was more comfortable. We will address any cleanliness issues with the housekeeper and can guarantee you that as long as they are not being used for anything unusual, we have never had any issue with the size of the sinks. We apologise that you found offence with some lightbulbs, and that the sofa was not as comfortable as you would have liked. We do not advertise the property as having outdoor seating but being just a couple of minutes’ walk away from the beach, and Southwold town centre, most guests have never struggled to find somewhere to enjoy the outdoors. Rest assured we will be addressing any relevant points you have made and rectifying any issues. The owners already had the decorators booked in as it is possibly time for a slight refresh, yes. The seaside winter winds take their toll on the exterior. We love using the property ourselves, are extremely proud of it, and are disappointed that you did not find the same joy in it.
Property Owner