“When we arrived the cottage was easy to find and check in but unfortunately after a long drive there was a couple of our party (including my elderly mother) that needed to use the bathroom but there was no toilet roll.”
So the first thing I had to do was find a local shop, not a great start. Surely this is a basic element that should be provided and on reading the visitors book there were several entry’s that mentioned how they had everything they needed including a welcome pack with a bottle of wine. We had nothing! Personally I’m not bothered about the wine but a loo roll should be there.
When I mentioned this to Sykes I received a very flippant reply that we should have known this as the cottage is ...
So the first thing I had to do was find a local shop, not a great start. Surely this is a basic element that should be provided and on reading the visitors book there were several entry’s that mentioned how they had everything they needed including a welcome pack with a bottle of wine. We had nothing! Personally I’m not bothered about the wine but a loo roll should be there.
When I mentioned this to Sykes I received a very flippant reply that we should have known this as the cottage is self catering. But surely if towels are provided then that should be too.
The cottage it’s self is very pleasant, it’s well decorated, is comfortable and has everything you would need. Southwold is a beautiful town and we would definitely visit again.
Would we stay there again, unfortunately not. The family that lives next door are very noisy at all times of the day and particularly at night and into the early hours so we didn’t really get a good nights sleep.
Thank you for your feedback, I am pleased you liked the cottage and enjoyed your time in Southwold.
Please accept my apologies for the lack of toilet paper, and welcome pack. We actually changed to a new housekeeping company the week of your stay and our previous housekeeper prepared the property for your stay and should have placed these in the cottage for you.
I am so sorry about this as we would always provide these as we want to make a holiday as relaxing and comfortable for our guests.
Property Owner