“Formal dispute – £50.”
58 deduction – Booking 8PYPL-26-SA
Dear Customer Relations Team,
I am following up again regarding my emails of 19 August and 22 August 2026, neither of which has received a response.
I continue to formally dispute the £50.58 deduction from my payment card.
Having now reviewed the receipt again, I accept that the two fitted sheets purchased on 12 August may correspond to the sheets shown in the photographs, particularly as the bedding was changed during our stay after the first ...
58 deduction – Booking 8PYPL-26-SA
Dear Customer Relations Team,
I am following up again regarding my emails of 19 August and 22 August 2026, neither of which has received a response.
I continue to formally dispute the £50.58 deduction from my payment card.
Having now reviewed the receipt again, I accept that the two fitted sheets purchased on 12 August may correspond to the sheets shown in the photographs, particularly as the bedding was changed during our stay after the first week.
However, this does not explain the full £50.58 charge.
The receipt shows:
2 × Habitat Cotton Denim Blue Stripe Bedding Sets – £33.00
2 × Habitat Polycotton Extra Deep White Fitted Sheets – £14.60
1 × Habitat Easycare Standard Pillowcase Pair – £2.98
The photographs provided to me appear to show marks on sheets. I have not been provided with photographs or other evidence showing damage to the two complete bedding sets or the pillowcases.
If the two fitted sheets are the items alleged to have been stained, please explain why I have also been charged £33.00 for two complete bedding sets and £2.98 for a pair of pillowcases.
In particular, please identify:
Which specific items were allegedly damaged during our stay;
Which photographs relate to each item;
Why the two complete bedding sets and pillowcases were considered damaged or unusable;
Why replacement of those additional items was necessary; and
How the total deduction of £50.58 has been calculated.
I am not disputing that marks are visible in the photographs. My dispute is with the extent of the charge and the lack of evidence demonstrating that £50.58 of replacement costs were reasonably attributable to damage caused during our stay.
I have now contacted you twice without receiving a response. Please treat this as a formal complaint and provide a substantive response within 7 days.
I remain willing to resolve this matter reasonably, but I do not accept liability for the full £50.58 deduction.
Kind regards,
Laura McKinlay
