“The property was in a wonderful location by the beach.”
We had both houses, Kestrel and Osprey which was perfect for the size of out party.
Both properties were lovely although there were a couple of things that could have been improved on:
the bathroom downstairs did not have an anti slip mat or hand rail /grip rail to hold onto which was quite a hazard, especially travelling with elderly/disabled adults.
Also the windows in the bathroom or bedrooms could not open.
The oven was very slow to heat up.
I have stayed in properties before where ...
We had both houses, Kestrel and Osprey which was perfect for the size of out party.
Both properties were lovely although there were a couple of things that could have been improved on:
the bathroom downstairs did not have an anti slip mat or hand rail /grip rail to hold onto which was quite a hazard, especially travelling with elderly/disabled adults.
Also the windows in the bathroom or bedrooms could not open.
The oven was very slow to heat up.
I have stayed in properties before where there has been foil, clingfilm, condiments like olive oil etc but this property did not have anything like that.
I found the manuals in the boiler cupboard by mistake - there should be note to say that.
All in all the property was great though.
Thank you for your taking the time to send us your comments and we will be sure to provide a non slip mat in the showers in future.
It is my understanding that Best of Suffolk did direct you to the location for the window key as all bathroom and bedrooms can be opened.
The Welcome File does specify where the manuals are kept and it does also specify where the window key is located.
While we do provide tea, coffee, sugar, dishwasher tablets, washing up liquid etc we are a self catering appartment so unfortunately we do not provide cling film and foil.
We hope we can welcome you back again soon.
With best wishes from the housekeeping team.
Property Owner