“We reckon we've stayed at Kestrel about once a year for over 10 years now - we love the place and convenience of the location.”
The last two times (and this time) though we noticed a bit of decline in the property maintenance and amenities and did not quite have the same amazing experience as previous visits. We left a note listing a few things and used the chat facility while at the property but never heard back from the Sykes - this is disappointing. Small things (but they add up) - significant paint peeling off the property outside in the back, back light not working, towels provided but one of them was shredded, ...
The last two times (and this time) though we noticed a bit of decline in the property maintenance and amenities and did not quite have the same amazing experience as previous visits. We left a note listing a few things and used the chat facility while at the property but never heard back from the Sykes - this is disappointing. Small things (but they add up) - significant paint peeling off the property outside in the back, back light not working, towels provided but one of them was shredded, only 1 handtowel (when 1 per person previously), bathroom fan not working, toilet holder fallen off wall (and noted months earlier in the guest book by others), no crisps provided in the gift basket (!), no dishwasher tablets provided as they have been every time previously, and only 1 tea towel - just a gradual decline, again all smallish things, but there are lots now to list.
Thank you for your feedback and for your valued custom over the last 10 years! I am sorry you feel there has been a decline in the standard of the property. Each year we make upgrades and this year we installed a new oven and beautiful insulated curtains at the bay window. We also have annual painting and the exterior is booked in to be done in May 2027 which will address the external flaking paint.
The toilet roll and fan have been fixed (someone had turned off the fan).
Each guest receives a bath towel and there is a hand towel left per bathroom/WC.
Dishwasher tablets should be available and I believe someone popped over to correct this during your stay.
We do hope we can welcome you back in the future.
We are very sorry that you were disappointed with the communication from Sykes, please be assured we will feed this back and review the processes - We hope to welcome you back again. Best of Suffolk
Property Owner