“We reckon we've stayed at Kestrel about once a year for over 10 years now - we love the place and convenience of the location.”
The last two times (and this time) though we noticed a bit of decline in the property maintenance and amenities and did not quite have the same amazing experience as previous visits. We left a note listing a few things and used the chat facility while at the property but never heard back from the Sykes - this is disappointing. Small things (but they add up) - significant paint peeling off the property outside in the back, back light not working, towels provided but one of them was shredded, ...
The last two times (and this time) though we noticed a bit of decline in the property maintenance and amenities and did not quite have the same amazing experience as previous visits. We left a note listing a few things and used the chat facility while at the property but never heard back from the Sykes - this is disappointing. Small things (but they add up) - significant paint peeling off the property outside in the back, back light not working, towels provided but one of them was shredded, only 1 handtowel (when 1 per person previously), bathroom fan not working, toilet holder fallen off wall (and noted months earlier in the guest book by others), no crisps provided in the gift basket (!), no dishwasher tablets provided as they have been every time previously, and only 1 tea towel - just a gradual decline, again all smallish things, but there are lots now to list.