“First of all our stay started with the problem that we we were given a wrong code for the key-safe.”
Only after some telephone-calls we got the correct code and eventually were able to enter the flat.
The flat is fine - especially for us - only two persons.
But !!! - we hadn't been warned that there is a building-site next to our seats in front of the house. We would have expected to be informed about this and would have appreciated to have been offered a slight reduction of the booking fee.
In the past we stayed in different flats in THE CRAIGHURST. Last year we were informed two weeks before ...
Only after some telephone-calls we got the correct code and eventually were able to enter the flat.
The flat is fine - especially for us - only two persons.
But !!! - we hadn't been warned that there is a building-site next to our seats in front of the house. We would have expected to be informed about this and would have appreciated to have been offered a slight reduction of the booking fee.
In the past we stayed in different flats in THE CRAIGHURST. Last year we were informed two weeks before our arrival (!!!) that our booking must be cancelled due to building-works. So THE CRAIGHURST doesn't give us only pleasant memories...
Many apologies we were not aware of any repair works to the side of the building.
Best of Suffolk are available for guest queries before and during your stay.
The keysafe code does change for security reasons and guests receive the latest code in the days before arrival.
Thank you for your nice feedback on our apartment and we would love you to come and stay again to enjoy its comforts and the views out to sea.
Property Owner