“The house is lovely but a few things that could be improved:-
1.”
Dining table way too small, only comfortable for 6 people; there were 9 of us.
2. Tap on sink in the utility room very loose & no hot water.
3. Cooker old & didn't work very well, no grill pan, induction hob not working very well, made it very difficult to cook there.
4. Why leave just one dishwasher tablet, surely enough for the duration of the booking is not too much to ask.
5. No kitchen towels; this is a basic requirement.
6. Side door has a broken seal which made it very difficult to ...
Dining table way too small, only comfortable for 6 people; there were 9 of us.
2. Tap on sink in the utility room very loose & no hot water.
3. Cooker old & didn't work very well, no grill pan, induction hob not working very well, made it very difficult to cook there.
4. Why leave just one dishwasher tablet, surely enough for the duration of the booking is not too much to ask.
5. No kitchen towels; this is a basic requirement.
6. Side door has a broken seal which made it very difficult to open; not ideal when I'm trying to get in from the pouring rain! Had to go round the back of the house to get in.
£1500 for 3 nights is a lot of money and for that I expect more. I also tried to contact the company several times before my visit but it was impossible, the online chat, the SMS and the call back options didn't work & it was beyond frustrating not to be able to talk to someone to answer a question, pretty bad customer service. I've used Sykes for years but they were so much better as a small independent company than they are now.
We are so glad that you thought the house was lovely and do hope that you enjoyed your stay in beautiful Orford.
There are very few large houses in Orford so we do find that Town Farm House is a wonderful choice for family groups in Suffolk and especially for people who love Orford as much as we do. There are more large houses in Aldeburgh but generally the prices are much higher and for the number of people (9) the price per person is a fraction of the cost of a hotel or similar properties.
We have had lots of lovely feedback on the quality of bedding and furnishings and the house in general. It was refurbished last year with 3 brand new luxury bathrooms and a large ground floor en suite extension as well as a separate en suite annex which is perfect for couples, teenagers or grandparents! We love the position of the house, so close to the recreational ground, the wonderful King’s Head pub, Pump street, the village shop and the quay.
The dining table and seating is ample for 9 people as there are 2 extenders which you may have missed. Equally the Miele cooker is functioning very well, if you are unfamiliar with an induction hob (as we were initially), there are clear instructions on the internet for use. We completely understand it is different from a gas cooker!
We tend to use the front door rather than walk round to the back of the house, however we will check that the side door is working smoothly and that if there is any stiffness, this is resolved for the next guests. We have also consulted the housekeeper and tea towels are available with a bag of dishwasher tablets under the sink. We also leave spare tea towels in the drawers in the kitchen next to the utility room.
We are delighted to see that our guests normally give 5 stars for customer service which certainly reflects our experience with Sykes and Best of Suffolk. However for future bookings I’m certain Sykes will connect with you directly to address your concerns.
Thank you for your feedback.
Property Owner
