“There was only one key which was a problem as we were there to do training, not on holiday.”
We were out at different times.
The radiator in the twin room made a banging noise all the way through the night which kept me awake.
The toilet in the bathroom didn’t flush properly.
The heating broke down on our third day so we were cold and unable to get a shower before we went to our training course.
Thank you for staying at Pine Cottage.
A brand new boiler is now installed with all radiators operational, heating and hot water (including the shower) all resolved. Toilet updated and fixed.
Only one set of keys is provided as this is normally sufficient for guests staying in a property. We are sorry this caused inconvenience. An option next time might be to put the key back in the key safe for the other guest to access if coming and going at different times.
Thank you again.
Property Owner