“First impressions were good but overall our stay was just OK.”
The welcome basket was a very nice welcome. Finding the property was a bit of a challenge as you can't really see it from the narrow lane when you arrive. It is set inside divided grounds of presumably the owners house. Unfortunately, we disturbed an elderly lady next door as her bungalow has a very similar name - Rookery something. Deliveries also ended up neighbour's houses. The property itself is clean, but quite a quirky layout. Have to agree this bungalow is not really suitable for those with poor mobility and / or visibility. There's an internal step into the main bathroom and one to the main bedroom. One sofa is too low and the other quite slippery. We were also not a fan of the heating system as it struggled to keep us warm no matter what we did with the multiple control panels (one in every room). Fortunately we were able to use the log stove on the coldest day but only four logs were provided and no way of getting more provided. Both the back door and the patio doors were almost jammed shut on arrival and very difficult to use. The showers were good because of the very high water pressure, but not so great for the seemingly uncontrollable sink tap. We did like the location as it was very quiet and good for venturing out in the car. The local shops are less than a mile away but along a main road with no footpath.
Thank you for your feedback.
We’re pleased to hear you enjoyed the welcome basket, cleanliness, and the peaceful location of the cottage.
Regarding finding the property, the cottage has a small driveway marked with its name. As all the houses along the lane include “Rookery” in their names, we do advise guests to follow the detailed directions provided by the agency, which also include a photo of the driveway to help avoid any confusion. Unfortunately, occasional delivery mix-ups with neighbouring properties do happen in rural areas and are outside of our control.
We would also like to highlight that the internal steps to the bedroom and bathroom are clearly noted in the listing description, as we appreciate this is important information for guests with mobility or visibility considerations. It’s really important to read the details ahead of booking if a step causes you any difficulties.
We’re sorry to hear you found the cottage not warm enough during your stay. The heating was set to 24°C, and the previous guests prior to you found it warm, so we understand comfort levels can be subjective & the weather has been changeable. We always encourage guests to contact us during their stay if anything isn’t right, as we’re very happy to help and would have helped adjust it for you. Contact details for ourselves and the agency are provided in the welcome folder. We supply a starter pack of logs for the woodburner, along with details on where to purchase more locally as standard, and a fan heater is available if needed.
We’re sorry you experienced difficulty opening the back doors and will look into this.
In terms of location, the cottage is situated in a village just outside Saxmundham town. Some guests do choose to walk into Saxmundham, though most find it a short and convenient drive to the shops and enjoy that we have cafes, Waitrose & Tesco within a few minutes.
We appreciate you enjoyed venturing out to the nearby seaside towns and places of interest.
Property Owner
