Rookery Cottage

Thank you so much for your kind review Sharon. We're delighted to hear you had a wonderful time at the cottage and the nearby seaside towns and Africa Alive - always a hit with the children! It was lovely to meet you and we hope to welcome you back one day.

Thank you very much for your feedback James! It was great to meet you all, your children are lovely and it was so enjoyable for mine to play with them. I'm pleased you managed to get to so many attractions nearby and make the most of your stay. We hope to see you again one day.

Thank you for the lovely review Belinda. It's so nice to hear how much you enjoyed the cottage, the garden and the nearby places of interest. There's lots to see in this area! We would love to welcome you back anytime!

Thank you so much for this great review Carolyn! I'm so pleased you found the cottage comfortable and loved the beds; we use hotel grade premium cotton bed linen. I'm glad you managed to visit lots of the local sights, the seaside towns are very picturesque and there's lots to do. We would love to welcome you back! Many thanks.

Thank you so much for the kind review, Hazel. I really appreciate your comments on the bathrooms - how wonderful to hear it's the best shower you've ever used! The small window in the ensuite is completed frosted but your comments are noted for consideration, thank you! Please do visit again one day.

Thank you very much for your kind review and we’re so pleased that you loved the cottage and the walled garden. It was a pleasure to meet you both and we’re delighted you enjoyed the stay and local sites enough to want to return. The nearby coastal towns and villages are very picturesque and there are many beautiful walks and things to do. We would love to welcome you back one day!

Thank you so much Rob and Louise for returning to our cottage and we're delighted you had a wonderful stay. This part of Suffolk is fantastic for birding and wildlife, we have kestrels, owls and woodpeckers living in the nearby trees, amongst others. We will always be happy to welcome you back!

Thank you very much for your lovely review! We’re so happy to hear you loved the cottage interior and the kids enjoyed their bunk room. There is lots to do in the surrounding area, we’re pleased you made the most of it and had a good meal at our friendly local, the Poachers Pocket. We hope you come back one day!

Thank you for your feedback. We’re pleased to hear you enjoyed the welcome basket, cleanliness, and the peaceful location of the cottage. Regarding finding the property, the cottage has a small driveway marked with its name. As all the houses along the lane include “Rookery” in their names, we do advise guests to follow the detailed directions provided by the agency, which also include a photo of the driveway to help avoid any confusion. Unfortunately, occasional delivery mix-ups with neighbouring properties do happen in rural areas and are outside of our control. We would also like to highlight that the internal steps to the bedroom and bathroom are clearly noted in the listing description, as we appreciate this is important information for guests with mobility or visibility considerations. It’s really important to read the details ahead of booking if a step causes you any difficulties. We’re sorry to hear you found the cottage not warm enough during your stay. The heating was set to 24°C, and the previous guests prior to you found it warm, so we understand comfort levels can be subjective & the weather has been changeable. We always encourage guests to contact us during their stay if anything isn’t right, as we’re very happy to help and would have helped adjust it for you. Contact details for ourselves and the agency are provided in the welcome folder. We supply a starter pack of logs for the woodburner, along with details on where to purchase more locally as standard, and a fan heater is available if needed. We’re sorry you experienced difficulty opening the back doors and will look into this. In terms of location, the cottage is situated in a village just outside Saxmundham town. Some guests do choose to walk into Saxmundham, though most find it a short and convenient drive to the shops and enjoy that we have cafes, Waitrose & Tesco within a few minutes. We appreciate you enjoyed venturing out to the nearby seaside towns and places of interest.

Thank you so much for your very kind review, it was nice to meet you and we are so happy you enjoyed Christmas at the cottage with your family! This area of Suffolk is lovely at this time of year but each season has its own charm and we’d be delighted to welcome you back anytime.

Thank you so much for the lovely review and we're delighted to hear you had a comfortable stay and enjoyed so much of what the local area has to offer. All the above recommendations are some of our favourite places too; this part of Suffolk is so beautiful in Autumn. We hope to welcome you back sometime.

I’m so disappointed to receive this review as the property owner. I’m sorry to hear the property did not meet your personal expectations. However, we have many elderly guests who have loved their stay at the cottage, indeed some have chosen to come back for repeat stays. The listing clearly states that there is a step up to the master bedroom and bathroom. It’s important to read the full property description carefully before booking, especially if mobility is a concern. To mark us down for accuracy of listing is really unfair. The “wooden strip” in between the rooms is a standard threshold, common in period properties, I appreciate it is ever so slightly raised and I’m sorry if this caused you problems. The sofas we have are standard and typical for a cottage, one is slightly higher and firmer than the other to offer a choice. While comfort is subjective, these are typical for a cottage of this kind and have not been raised as problematic by previous guests. If you have specific requirements such as particular sofa heights or seating needs, I suggest you contact the property before booking so the owner can help determine whether the property is suitable for you. We appreciate your feedback, but it’s important that reviews remain fair and balanced to help future guests make informed decisions. Perhaps you weren’t aware that a low rating can have a significant impact on a small business like ours. We genuinely want all our guests to enjoy their stay at the cottage, and we’re disappointed that you did not. We wish you all the best for your future holidays elsewhere.

Thank you so much for your kind feedback and we’re delighted you enjoyed your stay. We would be happy to welcome you back anytime.

Thank you so much for your lovely feedback, it's much appreciated. We would be delighted to welcome you back anytime.

Thank you so much for this lovely feedback. We’re so happy you enjoyed your stay at the cottage and hope to welcome you back sometime.

We are delighted you have chosen to return to our cottage after your stay last year and enjoyed it enough to want to return again. Thank you for being VIP guests! It is a beautiful area of the country with lots to do and explore.

Thank you for noting - there is one now! Thank you for the 5/5 feedback, we trust you enjoyed your stay otherwise and would love to welcome you back another time.

Thank you very much for your kind feedback, we’re pleased you found the cottage comfortable and enjoyed the garden. We hope to welcome you back sometime.

Thank you so much for your kind feedback. We are so pleased you enjoyed your stay. We loved meeting your family and hope to welcome you back another time!

Dear Sue, Thank you so much for your feedback and we're happy you found the cottage clean, comfortable and well-equipped. We're so sorry to hear it wasn't warm enough for you when you arrived, we do ensure the UFH is on well in advance of guests coming in cold weather so we shall look into this and do apologise. We're pleased you enjoyed our local sites and seaside and sampled some good local food! We hope that you will come back again sometime.

Thank you so much for your lovely feedback & note; we’re happy you enjoyed your stay at Rookery Cottage and your time in Suffolk. We hope you will come back to visit sometime.

Thank you so much for your kind review, we were delighted to read it! We are so pleased you enjoyed the cottage and your time here in Suffolk and hope you will come to stay again sometime.

Thank you so much for your kind review. We're so happy you had a relaxing break and we hope you will return some time!

Thank you for your feedback. I am so sorry you found the Smart TV hard to use, it includes all main TV channel apps but appreciate it may be different to what you're used to and we are looking into this. The en suite shower room window is hard to see into from the exterior, however we completely understand your concern and it has now been frosted over. We hope you enjoyed your stay otherwise.

Thank you very much for your feedback and I'm pleased you found the cottage beautiful & clean. We have listened to feedback and am pleased to say we do now have a microwave and the en-suite window is frosted over, but rest assured it wasn't easy to see into from nextdoor. The TV is a Smart TV, so it does have all the channels via apps, but we appreciate it isn't what everyone is familiar with. I cannot apologise enough about the ants! We found it was a problem all around this area of Suffolk during this time. I wouldn't like to leave ant powder around in case of children staying, but if such a circumstance arises we are happy to provide it, or maintenance will come and sort for you, which I understand is what happened quickly during this occurrence. I hope this didn't affect your stay and we would be happy to welcome you back another time.

Thank you for your feedback. We decided against the microwave originally due to counter space but we have noted your feedback and now supplied a microwave. The en suite small window has now been frosted over too. I'm pleased you enjoyed the wildlife we have here, the pheasant family, rabbits, kestrels and woodpeckers amongst others often pay the garden a visit.

Thank you for your kind review. We're delighted you enjoyed the cottage and explored the beautiful surrounding area and hope that you come again!