“The hide out is n desperate need of a deep clean and updating of some facilities.”
The outside of the unit is/ or hasn't been cleaned for a LONG time and decking / furniture / windows very grubby and dirty. The lounge curtains in desperate need of washing and if they were the right size would be great as at present at least 6-10 inches too long and filthy, the carpets could do with a spring clean throughout, Kitchen - dirty cups / plates / utensils etc etc
Bathrooms dated and not clean whatsoever, i feel if the owner has this covered by a cleaning company then they may want to check what they are paying for as not great
Great location but not value for money in its present state , and we felt a bit ripped off to be honest , it was in better shape when we left !!!
I hope this feedback gets back to the owner as any feedback good or bad should be passed on and as you are representing this property as a company are the units / buildings you offer checked regularly ?
Thank you for taking the time to leave a review following your stay at The Hide Out. We’re sorry to hear that the property did not meet your expectations.
As the owner, I take great pride in maintaining The Hide Out to a high standard, and our housekeeping team shares this commitment. Regular maintenance tasks such as jet washing the exterior and laundering the curtains are part of our routine care.
Your feedback is certainly out of the ordinary compared to the many positive reviews we receive, and we take it very seriously. Following your comments, we have spoken with our housekeeping team. While they were not previously aware of these specific issues, they will conduct a thorough investigation on their next visit to ensure everything is addressed. We have a strong working relationship with our cleaning team, who have consistently received excellent feedback from other guests.
We also encourage all visitors to contact our team promptly if any issues arise during their stay, as noted in the Welcome File. Had we been informed during your visit, we would have arranged for housekeeping to address your concerns immediately.
Thank you again for your valuable feedback, which helps us continue to improve.
Property Owner