“My wife and I were very disappointed with our stay at your cottage in Aldeburgh.”
We only stayed 2 out of 4 nights because out of all honesty the accomodation was totally inappropriate for us, both in our 80s. The steep staircase had no hand rail and was lethal especially coming downstairs. The bathroom door opened outwards onto a small landing at the top of the stairs and there was a huge risk of falling back down them - there should have been a safety gate. Surely when you are advertising you should make mention whether it is suitable for elderly people. Additionally, the ...
We only stayed 2 out of 4 nights because out of all honesty the accomodation was totally inappropriate for us, both in our 80s. The steep staircase had no hand rail and was lethal especially coming downstairs. The bathroom door opened outwards onto a small landing at the top of the stairs and there was a huge risk of falling back down them - there should have been a safety gate. Surely when you are advertising you should make mention whether it is suitable for elderly people. Additionally, the television was intermittent, dangerous bunk beds sticking out and we both hit our heads severely. The courtyard is dreary and unwelcoming to sit in and the front garden in much need of attention. We are not whingers, but we are very, very disappointed by the lack of space and the dangerous facilities which meant our holiday was cut short.