“His cottage is well located and reasonably well-equipped, however the customer service is non-existent.”
We arrived Friday afternoon to discover there were no towels. We immediately contacted the relevant WhatsApp number where our inquiry was handled by an AI bot. We were informed that an agent would contact us as soon as one became available. That was 8 pm on Friday. It is now 10 am on Monday, and apparently no agent has "become available". I will be very wary of booking this cottage in the future.
We arrived Friday afternoon to discover there were no towels. We immediately contacted the relevant WhatsApp number where our inquiry was handled by an AI bot. We were informed that an agent would contact us as soon as one became available. That was 8 pm on Friday. It is now 10 am on Monday, and apparently no agent has "become available". I will be very wary of booking this cottage in the future.