Naomi and Alex Tarry founded Best of Suffolk in 2006, with six properties, on a mission to bring the standards of boutique hotels to self-catering accommodation. The team have successfully grown our award-winning business year-on-year which now represents over 400 stylish places to stay in Suffolk. In July 2021 Best of Suffolk joined forces with Sykes Holiday Cottages, becoming a sister brand to the award-winning agency.
All of us at Best of Suffolk are proud of what we’ve achieved – creating a thriving business by bringing boutique standards to holiday letting and focusing on achieving the highest levels of customer service.
Back in the early days, a wooden seagull called Morris adorned the fireplace of Aldeburgh Cottage, Best of Suffolk’s very first holiday cottage, he soon became recognised as a symbol of our company, standing for luxury holiday accommodation in Suffolk.
From the beginning, Best of Suffolk has stood for consistently high standards and stylish properties. Before any property is launched, we ensure that every one of our properties will delight our guests and reach our brand standards, including, an agreed contents list, crisp cotton linen and oversized bath towels – underlining our commitment to delighting our guests, enabling them to have outstanding holidays.
Growing rapidly since 2006, the team’s commitment to listening to the needs of our guests and offering them the very best in stylish, well-appointed properties remains our number one priority!
Meet the team
Tim Ripman - Director of Operations
Leads, motivates, listens to and praises the team. Oversees the client portfolio, focusing on performance and retention. Manages guest satisfaction, experience, service and consistency of quality.
Your go-to for: Anything and everything operational, marginal gains and Best of Suffolk related.
Claire Pegg - Finance Manager
Proactive performance strategy, analysis and reporting. Continuous improvement of processes and systems. Company accounts administration.
Your go-to for: Facts and figures.
Abi Charter - Marketing Manager
Creator of marketing strategy for sales and property recruitment. Author of creative content for email campaigns, blogs, PR and social media. Press Officer for Best of Suffolk, for all media-related content. Manager of marketing partners’ relationships.
Your go-to for: PR, social media, blogs, website content and all things marketing!
Becky Alderton - Bookings Manager
Comprehensively leading phone, email and Live Chat sales. ‘Bookings Queen Becky’ is always on the other end of the phone providing first-class support for guests and owners alike. Chances are, if you’ve called Best of Suffolk, you’ve spoken with Becky! Also manages our online travel agency relationships and bookings, as well as corporate bookings and longer-term lets.
Your go-to for: Insight into customer sales, from implementing a special offer to any general booking query.
Hannah Glennon - Portfolio Manager
Strategically creates success for the property portfolio, whilst owning pricing for each property and leading on the annual pricing project. Hannah is our property photographer, and responsible for launching new properties on our website, and guiding new owners through the holiday let process, whilst working hard to ensure they succeed. Hannah also ensures that existing property website pages are kept up to date in terms of photography and their descriptions.
Your go-to for: Recruiting new properties and owners. Pricing, photography, and website changes of each individual property pages.
Harry Peek - Guest Experience Manager
Ensures all guests have the best possible experience by monitoring satisfaction, experience and quality across our properties. Responds and acts upon customer feedback and comments.
Your go-to for: Feedback, comments, suggestions and all things customer service!
Tamar Martin - Guest and Client Experience Executive
Provides efficient guest and client service experience, administration, and receptionist duties. Helps to deliver the highest level of customer experience to clients and guests at all stages of the customer journey.
Your go-to for: All things guest or client service focused.
Craig Vearer - Maintenance
With over 20 years of maintenance experience, Craig offers reliable and effective solutions to everything from repairs and refurbishment, reactive or planned, indoors or outdoors. Providing maintenance know-how for our portfolio of properties – Craig is the ultimate handyman!
Your go-to for: All things maintenance, reactive or planned.