“Having stayed at Upper lodge for the last seven years, March 2023 was the first time we felt the need to write a review.”
The owners apologised and asked us to give it another go. So in March 2024 we did.
On arrival we found the waste bins were not emptied and were left in the main bedroom. The bathroom and en suite bins were full to the brim with the previous occupants rubbish and still in their respective rooms.After emptying the bins we could not find any replacement bin bags in the kitchen drawer at all.
Once again we found dog hair on the furniture and seating area floor downstairs.
The towels and quilt covers and pillowslips in both double rooms had some dubious stains on them. Some of these stains could have been from the washing machine door rubber which was disgusting and really needed cleaning,which we did before we used it..The tea towels had been washed but still looked grubby.
We could not start to enjoy our stay until we had vacuumed the lodge right through with a hoover that desperately needs new floor tools and cleaning out and a new bag fitted.
Upper lodge is a stunning property in a beautiful location and we understand that it is a holiday let that is in need of some TLC but it should be CLEAN! We are sorry to say that we are very disappointed as we really look forward to holidaying there.
Mr Harmer, thank you very much for your feedback, and we as owners are really sorry to read of these issues. I wish we had known sooner and been able to try to address some of them during your stay.
The housekeeping firm have been notified that they have a quality control issue that needs to be resolved as a matter of urgency if whey wish to continue to work for us. Hopefully we will never read of such basic issues happening at our property again.
Property Owner