“The property owners may be well intentioned but it is very apparent that too many small things hvae been allowed to slide and have not been maintained regularly.”
The sash windows of the property were prone to jamming. The television could not pick up any BBC Channels and was tuned to a unique set of channel numbers that do not match any listings. The kettle, in a sot water area was so scaled up, it must have been left uncleaned for several years to get like that. The kitchen clock was on GMT and not BST. None of the other items with timers had been re-set since a recent power cut. Decorative candles in jars had no wicks and could not be used. The toaster was wholly ineffectual at toasting, and using the grill in the oven was dangerous as no means of removing the grill pan had been provided other than some rather small skimpy oven gloves. There was no full length mirror in the en-suite bedroom, and no means of connecting and using a hair dryer without an extension lead (not provided),
Thank you for your feedback. I will try to address each of your issues. 1. The sash windows are notoriously difficult to open and this is a common problem across the Grade II listed site. We have since discovered that one of the spring mechanisms in one of the sash windows in the lounge has been forced open and broken. We are currently awaiting quotes for a repair. 2. The satellite signal strength across the site is poor, however a recent broadband upgrade means that we have excellent high speed Internet (streaming) based services available on both our Samsung Smart TVs (Netflix, iPlayer etc). When you complained to our housekeeper about the lack of BBC channels, we offered to provide you with access to our personal BBC iPlayer account, however you refused this offer. 3. We will either descale or provide a new kettle. Sorry for any inconvenience. 4. Thank you for highlighting the clock and timer issues, we will address this. 5. The candles in the jars are indeed decorative. In fact they are not actually real candles and cannot be lit. They are imitation/ battery powered candles!!! 6. The toaster (in our opinion) is fine. We used it ourselves the weekend after your visit with no problems. 7. The oven gloves are standard sized gloves, however we will look into providing a larger pair. 8. There is a full length mirror in the second bedroom and two smaller mirrors in the hallway and lounge. 9. Apologies for the lack of an extension lead, this must be missing as we had previously supplied one. We will get this replaced.
Property Owner