“This booking was a late change of venue so not initially chosen by me for our stay in Aldeburgh.”
I wrote a short comment in the Visitors’ Book of the cottage before the end of my stay and I deliberately did not mention any of the things that we had found negative as I know how damaging that can be - the fast, noisy and frequent traffic, the potholed access to parking, the lack of space to do anything on the kitchen worktops, the paucity of equipment in the kitchen, the tight turn in the steep stairs and dangerously short distance from the landing to those stairs, the general shabbiness of ...
I wrote a short comment in the Visitors’ Book of the cottage before the end of my stay and I deliberately did not mention any of the things that we had found negative as I know how damaging that can be - the fast, noisy and frequent traffic, the potholed access to parking, the lack of space to do anything on the kitchen worktops, the paucity of equipment in the kitchen, the tight turn in the steep stairs and dangerously short distance from the landing to those stairs, the general shabbiness of it all, the awful smell in my bedroom; we had been grateful to have rescued our trip so were prepared to take what was available. However, I felt it right to contact Sykes directly about a very specific issue, the bed. I was absolutely disgusted to see huge stains on my mattress as I was packing up to leave, the cleaners MUST have noticed that there were NO STAINS on any of the mattress protectors or bedding from our stripped beds so this stain already existed and had been covered up… ugh. Had the cleaners not reported this before now or was this just ignored? I took photos of the stains and it looks disgusting. I'm happy to share these photos. The owner offered me a small reduction on a future booking and were apparently already addressing the issues I raised - thereby acknowledging that standards were below par. In the light of gesture of goodwill from the owner, I said that I would prefer to have a small reduction from THIS visit - I have no intention of staying there again. The owner "is not looking" to offer this. I've asked Sykes to escalate this to their Senior Management (as I booked it through the them). This request had been completely ignored. Not only that but you keep asking me to write a review - so here it is. Sykes seem to be keen on ticking boxes and getting feedback but not so keen on actual good customer service. This experience does not merit even one star.
