Platinum Award Win for Best of Suffolk!
We’re delighted and proud to announce we have won Feefo’s Platinum Trusted Service Award for a second year running!
Whilst 2020 was the year that pushed us to our very limit with closures, cancelled holidays and sudden lockdowns, it was also the year Best of Suffolk’s customer care continued to shine brightly.
Ensuring our customers and clients’ happiness has always been at the core of everything we do, but in 2020 we took steps to ensure their safety was of paramount importance too.
It’s why we are over the moon to have been awarded the Feefo Platinum Trusted Service Award in 2021. This independent recognition of our continued commitment to customer service excellence provides reassurance in an increasingly competitive marketplace. Here at Best of Suffolk HQ, we continually aim for the stars!
Award Recognising Consistent and Excellent Service Delivery
The Feefo Platinum Service Award recognises consistent and excellent service delivery. It is awarded to businesses who have been winners of Feefo’s Gold Trusted Service Award three times in a row.
Harry Peek, Guest Experience Manager at Best of Suffolk said of the award;
“This is a true testament to the hard work put in by the whole team, and the care and attention that we give to our guests to deliver a 5-star service – something we look forward to continuing in 2021 and beyond.”
Alex Tarry, Director and Co-Founder at Best of Suffolk added;
“This award really is a huge achievement and rightly recognises our wonderful team who always strive to make the guest experience the best it can possibly be, something that we have always had at the heart of Best of Suffolk.
In the year of the pandemic, Customer Service has never been more important so to secure a platinum win shows the lengths we went to to keep our customers safe and happy. ”
So What’s the Secret?
So how have Best of Suffolk been able to secure the accolade of a platinum Feefo win in a year which was challenging on all levels? The guest reviews during this period really do speak for themselves.
“Covid-Safe” Praise from Guests
Best of Suffolk guests who were able to stay in 2020 when restrictions permitted have been quick to praise their experience on independent review site Feefo. These reviews cannot be moderated and come direct from the guests, which is why they mean so much.
“Thoroughly enjoyable and great entertainment. Very informative of all rules with Covid 19, felt very safe.”
In amongst the hundreds of 5 star reviews from the past year, a common theme is the quality of communication received to reassure of the measures put in place to keep guests safe.
“With ongoing Covid restrictions, we were kept well informed and felt reassured by additional measures put in place.”
Clarity and Speed of Communication is Key
With restrictions often put into place with little or no warning, and guests in house needed information, the key for Best of Suffolk was to provide clear and quick communication to those in need.
“Excellent service from initial booking to refund of security deposit. I was kept informed at al times of any changes that had to be made due to Covid. Warm friendly and efficient. Will definitely book with you again.”
Understanding Things Change Quickly
As quickly as the restrictions were changing, it meant guests plans for holidays had to be rearranged. Best of Suffolk understand their guests want to holiday in accordance with the restrictions and so made changing dates as easy as possible.
“A holiday company that listens and delivers. The Best of Suffolk team listened to what I wanted from my holiday and made sound suggestions. Due to Covid the date had to be changed which was handled extremely well. The cottage did not disappoint, the service from Best of Suffolk was excellent, friendly and very professional.”
“Book with Confidence” Provides Reassurance
One of the key things introduced in 2020 at Best of Suffolk is the Covid-19 Refund Policy. Approved by both the CMA and Trading Standards, this free of charge refund policy means if a booking cannot go ahead due to Covid-19 the guest’s money is safe. They can chose to their move dates, a voucher credit or a complete refund.
“Professional, approachable, efficient, knowledgeable & flexible. Highly efficient and very flexible approach to booking dates. The COVID-19 policy is one of the best in the business giving security, peace of mind and booking certainty – all important in these uncertain times.”
Try Platinum Service!
Want to try our platinum level service yourself? Contact our friendly, local team. We’re here to help you find the perfect property for your stay in Suffolk.