Book with Confidence
We understand in times like these you’re looking for a little reassurance. It’s why we’re clear about our Covid-19 refund policy as well as having our Terms and Conditions available to view and agree to before booking. That way, you know exactly where you stand in the event of not being able to travel.
Our Covid-19 Refund Policy has been created in collaboration with Trading Standards, so you can rest assured and book with confidence at Best of Suffolk.
For all bookings affected by Covid-19 Government enforced restrictions on travel, including national and local lockdowns and restrictions on numbers or households mixing, these are the options open to you;
- Re-booking the same property for a future set of dates until the end of 2022, without any administration charge.
- Receive a voucher credit for the full value of the booking for a future stay at the same property, to be taken by the end of 2022.
- Cancel your booking and receive a full refund.
Please note, in order to be covered by our Covid-19 Refund Policy, the restriction on travel must be UK Government enforced legislation rather than advice.
Our complimentary Covid-19 Refund Policy is provided free of charge. All elements not covered, will need to be covered by your travel insurance. These include the following examples;
- Illness, injury or if you contract Covid.
- If you have to self-isolate.
- If anyone in your household contracts Covid and you have to self-isolate.
Best of Suffolk work in partnership with Booking Protect, a third party organisation that offer a refund protection cover. This can be added at the time of booking, or an existing booking if you’ve not yet paid your balance by calling the team on 01728 638962. We recommend you check the level of coverage is suitable for your booking before purchasing. Here is a link to the Booking Protect cover regarding Covid.
Covid-19 Information Page
Take a look at our Covid-19 Information Page, which provides detail on everything Best of Suffolk are doing to deliver safe but fun holidays, as well as our Covid-19 Refund Policy for the ‘Rule of Six’, local land national lockdowns and our enhanced cleaning measures.
We’re Good To Go
We are delighted to announce that Best of Suffolk have been officially ‘Good to Go’ since 4 July 2020 onward!
As part of the Visit Britain ‘We’re Good to Go’ campaign, Best of Suffolk have demonstrated we’re following all the necessary guidelines to have opened from 4 July and operate safely.
According to the Visit Britain website, “The ‘We’re Good To Go’ industry standard and supporting mark means businesses across the sector can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and check they have the required processes in place.”
So you can rest assured and book with confidence with Best of Suffolk. We’re Good to Go!
What do Our Guests Say?
Here’s a selection of recent testimonials taken from our independent review platform, Feefo.
Terms and Conditions
It’s always best to take a look at our Terms and Conditions before booking, so here they are;
Book with Confidence with Best of Suffolk
So, what are you waiting for? Book with confidence, book with Best of Suffolk.