Covid-19 Information Page

Best of Suffolk Cleaning Guidelines

Best of Suffolk Covid-19 Information Page

Welcome to the Best of Suffolk Covid-19 Information Page.  On this page, you should find everything you need to know about your booking with Best of Suffolk and Covid-19.

UPDATED: 15/06/2021

As a truly local, independent business, the safety of our guests, clients, team and local communities are our priority.

Following the latest briefing from the Prime Minister with regards to the change in date for the easing of restrictions, please familairise yourself with the restrictions that will now be in place from 21 June to 18 July 2021 and see if your booking is affected.

View Government Website

We remind our guests to act in line with the restrictions, however if a change of date or reducing your party size is not a suitable option for you, your booking is covered by our Covid-19 Refund Policy.  Please take a moment to familiarise yourself with the detail.

View Covid-19 Refund Policy

If your booking is affected and you would like any assistance with your booking, please don’t hesitate to get in touch.  Simply email with your booking reference number and your query, or call 01728 638962.

Our dedicated team will be working incredibly hard to respond to all queries as quickly as we can but please bear with us at this busy time.  Your patience is appreciated.

Book with Confidence

We understand in times like these you’re looking for a little reassurance.  It’s why we’re clear about our Covid-19 refund policy as well as having our Terms and Conditions available to view and agree to before booking.  That way, you know exactly where you stand in the event of not being able to travel.

Our Covid-19 Refund Policy has been checked and approved by the CMA and Trading Standards, so you can rest assured and book with confidence at Best of Suffolk.

For all bookings affected by Covid-19 Government restrictions on travel, these are the options open to you;

  • Re-booking the same property for a future set of dates until the end of 2022, without any administration charge.
  • Receive a voucher credit for the full value of the booking for a future stay at the same property, to be taken by the end of 2022.
  • Cancel your booking and receive a full refund.

Best of Suffolk – We’re Good to Go!











We are delighted to announce that Best of Suffolk have been officially ‘Good to Go’ since 4 July 2020 onward!

As part of the Visit Britain ‘We’re Good to Go’ campaign, Best of Suffolk have demonstrated we’re following all the necessary guidelines to have opened from 4 July and operate safely.

According to the Visit Britain website, “The ‘We’re Good To Go’ industry standard and supporting mark means businesses across the sector can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and check they have the required processes in place.”

So you can rest assured and book with confidence with Best of Suffolk.  We’re Good to Go!

Cleaning Guidelines

We’ve put together our enhanced cleaning guidelines, provided by The Professional Association of Self Caterers UK (PASCUK).  To take a look in further details, they can be viewed here;

View Cleaning Guidelines

NHS Test and Trace

In order to re-open safely, it is now a legal requirement in both England and Wales for hospitality businesses to record names and contact details for all guests aged 16 and over, as part of the NHS Test and Trace program.

Whilst we have the details of the lead booker, we now need to ask you to provide us with the names and contact details of your party.

We’ve made this as simple as possible, by creating a simple online, secure form for you to complete ahead of your stay.


The data is securely stored and only used for NHS Test and Trace purposes. Your details are not passed to any third parties or used for marketing purposes. These details need to be retained for 21 days and will thereafter be deleted.

NHS Test and Trace QR Code Poster

In line with legislation, our holiday properties each have an NHS Test and Trace QR Code Poster, which we encourage you to use to ‘check in’ to the venue during your stay.  For more information about the NHS Covid-19 App, or the QR Code Posters, please take a look at the NHS Test and Trace website;

View NHS Covid-19 App Information Page