“I'd like to give the apartment a better rating but honestly 3 stars is as high as I can go.”
The flat is comfortable and quite well equipped and is in a very good location. However there are a number of drawbacks with the property. We laughed at the roof terrace which is described in the listing as "stunning" which implies quite a lot but this "stunning roof terrace had not been cleaned recently and was covered in bird droppings - its "stunning" view was of window and brick walls! Parking for a second car is a real problem - "available roadside parking" was hard to find and we had to keep moving ours due to a four hour limit on road parking. Sykes did not reply to my email about the fact that the Kings Head pub which is one of the landmarks used for finding the flat closed 11 years ago and is now a solicitors! I'm surprised Sykes weren't more responsive as I would have thought they would want to keep their customers onside in what is a very crowded holiday lets market place By the way if you are an arachnophobe do not book Seal Cove as there were many very large spiders about the place - mainly in all corners of the high ceiling in the living room.
Thank you for taking the time to leave us a review - it is greatly appreciated.
We aplogise that the roof terrace was not to the standard you were hoping. Our housekeeper does clean the terrace between guests - but being a coastal property we unfortunately cannot control the Seagulls. We also do not describe the terrace as stunning (we do call the open floor plan and large windows stunning) - we feel it is accurately represented in both pictures and description.
We do have parking for a single car (which is highly saught after in Southwold)- and long stay car parks are available locally.
Thank you for bringing the arrival details to our attention. These have now been amended.
We also apologise that you struggled to contact us. We do have an emergency line, an office number, email addresses, live chat, whatsapp and web message as different options to contact us.
Spiders - unfortunately at this time of the year we cannot remove every spider from properties.
We are sorry that you didn't enjoy your stay but hope that we can welcome you back in the future.
Property Owner