“We were disappointed at the lack of real cleanliness in the cottage.”
Everything was superficially clean. But the rubbish bin was very mouldy under the bin liner, the washing machine detergent dispensor was covered in black mould. The outside area was thick with bird poo, once cleaned this did not reappear. The toilet door handle was held on with one screw. The frying pan was unusable. And the dishwasher did not work for most of our stay. Parking was not as simple as it sounded in the details.
Thank you for your feedback. However, once you notified us regarding the dishwasher, Best of Suffolk got a plumber out as soon as possible to rectify the problem. Prior to your stay, no previous guests had notified us of the issue with the dishwasher and you were the first guests to do so.
As we are situated 100 metres from the sea, I am sure you appreciate that there is an ongoing issue with seagulls. The property is cleaned regularly to get rid of the seagull mess.
You made us aware during the stay, that you were not happy with the frying pan and one was sent out immediately to replace it and was personally delivered within 24 hrs by our housekeeper.
We will notify our housekeeper of the other issues raised. Property Owner