“It was a surprise to arrive at the arrival time of 4.”
00pm and find the cleaners still cleaning. It was really inconvenient as we had a family group of nine with small children. The cleaning was hurried, left dead flowers, dishwasher needed salt etc. There was no welcome letter or pack, not even a pint of milk ! For a weekend stay costing £1500 that is really poor. The house was great, everything you need, comfortable and in a good location. Just disappointed it was not as clean as it should have been.
Thank you for leaving feedback and we are pleased at least that you enjoyed the house itself and all of its amenities on the wonderful Suffolk Coast. Towards the end of 2023, we changed our changeover team and have had no issues at all since that time. We have visited more often ourselves to keep an eye on things and have been pleased to note that the new changeover team appear as meticulous as we would like them to be. I am only sorry that this came too late for you.
There is a “welcome pack” of sorts that we provide to every guest, which is in the form of a bottle of prosecco and some cookies or chocolates. We used to leave a pint of milk for guests but found that this was only sometimes used (and if not used then it became waste) and so stopped this. A review prior to yours (not published) actually mentioned the excellent welcome guide – and there certainly is one, with a wide array of information relating to appliances, recycling, minicab services, restaurants, shops and including a very personal and detailed description of what we, the owners, enjoy doing when we are there for the weekend. I am mortified that this was not there for you and cannot explain it, as it exists and I myself have used it many times.
Property Owner