“A lovely, comfortable cottage, which should be 5 star, but unfortunately spoiled by issues with basin plugs and a tap.”
Neither basin plug worked. The upstairs one just popped up and down, the downstairs one was stuck in the 'up' position and could not be moved.
The plug in the bath, of similar design, was in two parts making it useless.
I contacted Linda, the manager, who apologised and offered to get them repaired. She insisted that this was the first she had known about it as no-one else had drawn it to her attention, whilst it was clear to me that the plugs must have been unfit for purpose for quite a while. Any cleaner would / should have seen the problem and reported it, or it should have been discovered on any inspection by the manager.
Linda did offer to get a handyman in, which we turned down as we did not want anyone in the cottage whilst we were out.
The tap issue I only found out about after I'd already contacted Linda.
The hot tap in the bathroom basin turned clockwise for on, something that I have not encountered before, and which is counter-intuitive. This has led to the tap becoming loose, and turning over the side of the basin, which has been caused over time by guests who have have tried to turn the tap in the usual direction.
This is such a shame as it is otherwise a 5***** cottage, comfortable cottage. However, as it appears to me that these faults were not caused recently but over time, I have to grade my feedback accordingly.
