“My dealings with Sykes was not positive.”
But we loved the space of the house. It does feel like someone has moved out and left some belongings behind. A welcome book would be helpful giving basic instructions on how things work, where to find the wifi password, and specific instructions around bins, stripping beds etc. There was not enough cutlery for the number of guests - 7 forks for 8 people. There was 8 knives and spoons but you would expect at least double for the number of guests. The bedding and towels did also not fit ...
But we loved the space of the house. It does feel like someone has moved out and left some belongings behind. A welcome book would be helpful giving basic instructions on how things work, where to find the wifi password, and specific instructions around bins, stripping beds etc. There was not enough cutlery for the number of guests - 7 forks for 8 people. There was 8 knives and spoons but you would expect at least double for the number of guests. The bedding and towels did also not fit with the rating of a 5 star property. It again felt like a mish mash of bedding and towels that had been left behind. We thoroughly enjoyed our stay, but we have our own holiday home and always appreciate honest feedback.
We’re glad you had such a lovely stay at Brook Lodge and loved the house.
Many thanks for the feedback, as a new property this is extremely helpful, we will add more cutlery and upgrade the bedding and towels.
Many thanks and we look forward to welcoming you again.
Best wishes,
Charles
Property Owner